FAQ's
- Sleeves - Please see our Size guide for exact measurements, but we do recommend the same size as whatever shirt you wear. If you wear a medium shirt we suggest getting the S/M. If you are in between sizes( sometimes wear a M sometimes a Large) then we would suggest the smaller size. It's better to be a little snug than too loose.
- Straw Hats - Please see our size guide. Because the hats are handmade there is a little size variance between each hat, but they each have an elastic band sewn around the head opening to make up for this variance and allow them to fit sung on most heads. The brim is 4.5" wide
- Aprons - Have hip measurements of S/M - 36.5" - 44 and L/XL - 42" - 50"
- Masks and Gaiters are ones size fits most.
- Sleeves- We recommend machine washing them on a regular cycle low to medium heat. (Preferably with other work clothes and not any delicate items) If working with plants with sticky resins use a strong Detergent. They can be tumble dried on low heat but as with all clothes hang drying will help keep the fabric nice longer. Also consider using a dryer sheet with fabric softener to help longevity. ** DO NOT USE BLEACH
- Masks- We recommend to start by Removing the filters. Then hand or machine wash on a delicate cycle. Please only air dry do not machine dry as the strap and valves can become damaged. ** If the mask has valves you can remove those by( popping open and sliding out) prior to washing and hand wash the rubber ring inside as this may get buildup over time. Let them air dry and reattach the valves once fully dry by clipping back into place.
- Aprons - We recommend machine washing on a regular cycle. (Preferably with other work clothes and not any delicate items) . They can be machine dried but as with all clothes hang drying will help keep the fabric nice longer.
- Gaiters -We recommend machine washing on a regular cycle. They can be machine dried but as with all clothes hang drying will help keep the fabric nice longer.
- Straw hats - Only can be hand cleaned by wiping down and should never be submerged in water. Be cautious with pressure to the hat structure as they are straw and if bent too much can cause cracking
- Apparel - ( Shirts, Hoodies, Beanies, Snapbacks) Please wash according to manufacturer's directions on tags.
United States
| Order Type | Service Type | Cost |
|---|---|---|
| Over $45 | Standard | Free |
| Under $45 | Standard | Calculated at check out |
| All | Priority | Calculated at check out |
| All | Expedited | Calculated at check out |
Alaska, Hawaii, Puerto Rico, military addresses, & PO boxes
| Order Type | Service Type | Cost |
|---|---|---|
| Over $45 | Standard | Free |
| Under $45 | Standard | Calculated at check out |
| All | Priority | Calculated at check out |
**Shipping speeds are NOT Guaranteed and we cannot be responsible for delays in shipping.
Shipping Policy:
- We process orders every Monday- Friday’s. Orders placed before 12pm are typically processed the same day. Orders placed after 12pm will be processed the following business day. Orders placed after 12pm Friday-Sunday will be processed the following Monday.
- NOTE:
*Orders with a Pre-Order item will not be filled until all items are available. Pre-orders are filled as soon as they become available.
*We do not process on Weekends or Holiday’s.
Wrong or Incomplete Address:
- If your package is returned to us due to an incorrect or incomplete address, you must pay all shipping cost to re-ship your order to a corrected address. We are not responsible for the loss of your order if the address provided at checkout is incomplete or incorrect.
International Orders
| Order Type | Service Type | Cost |
|---|---|---|
| All | Standard | Calculated at check out |
| All | Priority | Calculated at check out |
- Orders from outside the United States typically take 1-4 week delivery. Shipping times are not certain due to the many variables involved in international shipping. Delivery times are not guaranteed and we cannot be responsible for delays in shipping.
- Note:
We cannot know each country's import duties and customs rules. Duties and value-added taxes may be required and are the sole responsibility of the customer. The amount paid for shipping is the actual cost of just shipping - it does not include any customs duties.
Shipping Related Questions.
- Our products all ship from our wear house in Watsonville, California.
- You will receive and email confirmation once the order has shipped. The email will contain your tracking number as well as a link to track your package.
- My package arrived damaged what can I do?
We are very sorry to hear your package arrived damaged. Please email us at help@farmersdefense.com with all the information and we will help you get a replacement. - My order arrived but some items are missing or the wrong item(s) were sent?
If your order arrives with missing or incorrect items (and you were not notified ahead of time) Please email us at help@farmersdefense.com and we will help get you any missing items from your order
- We are sorry that this happened, and we have definitely been there. We understand that mistakes happen, and we want to do whatever we can to get your package to you but we are only able to ship to the provided address and can not be responsible for incomplete or invalid address entries. Please notify us ASAP and if we can we intercept before this has shipped we will update the address to the correct location.
- What if the packages shows as already shipped what can I do now?
If the item is still in transit you can contact the carrier and request a package interception. (Note the carrier may charge a fee for this service which will be your responsibility) They should be able to reroute your package to the correct address. - Package shows as attempted delivery but is being returned to the sender? Can you reship this to me?
If you have made an error in entering your address, We are happy to resend but we will need to send you an invoice to cover the complete cost of re-shipping your order once it has been returned-to-sender. If this is not your preference, the other option would be to refund your order, minus our original cost of shipping. - The package shows as successfully delivered to the incorrect address. What can I do now?
We can not be responsible for the loss of your order if the address provided at checkout is incomplete or incorrect. We assume no legal responsibility if we successfully deliver the package to the address we were provided.
Our Return and Exchange Policy
Our Returns Policy is super simple. All purchases have a 60-day return or exchange period. We stand by our products and go hard for our farmers, so if there’s anything you don’t like, we will gladly exchange it or get you your money back (Some exceptions apply).
Return Options
Exchange - FREE
Something not quite right, and you want to swap it for a size up or down? Changed your mind and now want that other design you were on the fence about? No worries! You’ll receive a prepaid return label, and the replacement item will be sent as soon as we have received your return item.
Store Credit - FREE
Didn’t get what you wanted, but also not ready to pull the trigger on a replacement yet? That's OK! If you know you’ll buy something soon; we can provide a prepaid return label to send your items back. Once we receive your return, you’ll be issued Store Credit for the value of your return.
Refund - $$ You pay the cost of the return shipping label
Your refund will be processed to your original payment method once your return is delivered to our warehouse. The cost of the label will be deducted from your refund total.
*Note: We do NOT refund original shipping charges*
We process returns like pros, but we’re not superheroes. Please allow 7 business days from the day we receive your return for a refund/exchange to be processed. If you find yourself waiting a little too long: over 7 business days from when your return/exchange shows as delivered and you have not received your replacement item or your account has not been refunded, please email us at help@farmersdefense.com
Start Exchange or ReturnReturn's & Exchange related Questions
- Our Online Returns Portal strictly enforces our 60-day returns period. But we understand there may be a very reasonable explanation why you missed our 60-day return window. Reach out to our team at help@farmersdefense.com with your order number and reason for the return. We are well-known for our fantastic support, so we’ll do our best to find a solution for you.
- It's not - this is why it's super important that you send your return back to us as soon as possible. As soon as we see your return is in transit. If the stock is no longer available, you will be notified by email, please reply to that email, and we will help get you a replacement or a refund.
- Yes, whatever your reason may be, we want you to be happy with your purchase. That's our Satisfaction Guarantee. Even if that means you had to get your hands a little dirty in the garden to test them out first.
- We try to ensure all of our products meet our quality standard before being shipped to our customers, but we’re a small team, and sometimes things slip through the cracks. If you believe there is an issue or defect with your product, please email our customer service team at help@farmersdefense.com and we can help you process a return or replacement
- At this time, our Online Return Portal does not allow returns without an order number associated. But we won’t let that stop us! Our Satisfaction Guarantee applies to all our customers. Please email our customer service team at help@farmersdefense.com, and we can help get you a replacement item in a hurry.
- We hope one day we can offer free exchanges to our international customers; however, the cost to facilitate the deal is too much for our small business. If you still need more help, please email us at help@farmersdefense.com, and we can answer any questions or concerns.
- We believe in holding our products to the utmost quality and want to bring a satisfying experience with every purchase. Still, there are a few exceptions to the return policy: CLEARANCE or LAST CHANCE offers. We do not offer refunds or exchanges for any items listed as clearance or last chance.
- International orders - We cannot offer free exchanges for international orders at this time. We currently can do Returns which will be subject to the cost of return shipping, but we will not be able to provide a return label. You will need to purchase one from your local carrier. We apologize and are working our best to make the international order more seamless. Please bear with us as we grow. If you have received a defective item or have questions or concerns, please email us at help@farmersdefense.com.
- No. The Free gift with purchase Items must be sent back with your order if your return request is for a refund which now no longer qualifies for the free gift. If you wish to keep the Free Gift and it is not returned, the Product value will be deducted from the overall refund due. If you are requesting an exchange there is no need to send back the Free Gift.
- This was not our intended purpose but we have many customers using for this purpose that say it works great. We do stand by our products so if you decide to try them and are unhappy for any reason please let us know and we can refund or replace them for you.
- Yes they are each sold as a set of 2 sleeves one for each arm.
- Where do your products ship from?
Our products all ship from our wear house in Watsonville, California. - Where are they manufactured?
We manufacture most of our products from our trusted partners in China and are proud to announce we are now working with REPREVE® fabric for all of our sleeves. REPREVE® transforms waste into quality materials. Manufactured by Unifi, a global textile solutions provider, REPREVE is the only eco-performance fiber with FiberPrint® and U TRUST® verification technologies and is a company that push the boundaries of transparent sustainability to make the world a better place to live.
- Yes we currently are able to offer custom orders for Sleeves and Gaiters but the minimum order is 25 pairs. If interested please email us at sales@farmersdefense.com for more details.
- Yes we offer wholesale accounts to RESELLERS with a valid reseller's permit. You can sign up HERE.
- Or if you are a Farm or just someone or a group looking to order in bulk we do have our Farm Partner program which offers discounts and promotions for those bulk ordering You can sign up for that HERE.
- CLEARANCE or LAST CHANCE offers are not eligible for our Return or exchange policy. We believe in holding our products to the utmost quality and want to bring a satisfying experience with every purchase. Still, there are a few exceptions with that and we are not able to offer refunds or exchanges for any items listed as CLEARANCE or LAST CHANCE.
Looking to make an exchange or return?
We've got you covered! Just make sure to have your order number and shipping zip code or email ready. You can find your order number in your Order Confirmation email or packing slip. Ok lets get started!
Get Started