💛 Love It or Your First One’s Free — Guarantee Terms
We want you to be thrilled with your purchase. That’s why we offer a risk-free guarantee for first-time customers:
If you’re not completely satisfied, your first item is on us — no return required.
Here’s how it works:
✅ What’s Included
• 60-Day Claim Window: Submit your claim within 60 days of delivery.
• One Per Household: Applies to one item per household and is available to first-time customers only.
• Direct Website Orders Only: Purchases must be made through our website (not third-party sellers).
• No Hassle, No Return: Keep the item — we’ll make it right.
• Free Exchanges: Need a different size or color? Exchanges are always free and don’t count as a guarantee claim.
• Shipping Note: Original shipping fees are non-refundable.
🚫 Not Eligible
To keep the policy fair for everyone, the following are not covered:
• Final Sale, Clearance, or Custom items
• Repeat claims from the same customer or household
💬 Still Not Convinced? Try the $10 Challenge
We’re so confident in our products that if you genuinely find something better after trying ours, we’ll help cover the cost — with a $10 gift card.
✅ To Qualify:
• You’ve tried our product and weren’t fully satisfied
• You purchased a similar item afterward
• You provide receipts for both purchases and a photo of the product you preferred
• You complete a short feedback survey
🚫 Not Eligible:
• Screenshots, wishlists, or product pages instead of valid receipts
• Claims without a photo or clear explanation
• Competing product purchased before receiving ours
🛠️ Why These Guidelines Exist
We want to be generous while keeping things fair. This offer is limited to one claim per household, and we reserve the right to deny claims that don’t meet the terms or appear to be abusive.
📌 How to File a Claim
1. Submit your claim within 60 days of delivery
2. Upload your receipts and a photo (if applicable)
3. Complete the short feedback form
4. We’ll respond within 7–10 business days
📌 Questions? Email us at help@farmersdefense.com.