FAQ's
See below for our most frequently asked questions.
If you don't see your answer or just want to say hello, send us an email at help@farmersdefense.com
Our expert support team will be happy to help you!
Sizing
Size charts:
Sleeves:
Please see our Size guide above for exact measurements. We recommend choosing the same size as the shirts you wear. If you wear a medium sized shirt we suggest getting the S/M. If you are in between sizes (sometimes a M and sometimes a L) then we would suggest the larger size.
Straw hats:
Please see our size guide above for exact measurements. The hats are handmade so there may be a little size variance between each hat. Each hat has an elastic band sewn around the head opening to make up for this variance and allow for a snug fit on most heads. The brim is 4.5" wide.
Aprons:
Hip measurements of S/M - 36.5" - 44 and L/XL - 42" - 50"
Masks and Gaiters:
One size fits all.
PU Gloves:
To ensure the best size for you, please see our size guide. It's important to note that our sizing tends to run a bit small, so if you find yourself between sizes, we recommend selecting the larger option for an ideal fit.
How to wash/care for my Farmers Defense gear?
Sleeves:
We recommend machine washing your protective sleeves on a regular cycle with low to medium heat. If working with plants with sticky resins use a strong detergent, and avoid washing with delicates. The sleeves can be tumble dried on low heat, but as with all clothes, hang drying will help keep the fabric newer for longer. You can also consider using a dryer sheet with fabric softener to help longevity. ** DO NOT USE BLEACH
Masks:
We recommend to start by removing the filters from the masks, then hand or machine wash on a delicate cycle. Do not machine dry the masks as the strap and valves can become damaged. ** If the mask has valves you can remove those by popping open the valve and sliding it out prior to washing. Hand wash the rubber ring inside as this may get buildup over time. Let them air dry and reattach the valves once fully dry by clipping back into place.
Aprons:
We recommend machine washing on a regular cycle. The aprons can be machine dried, but as with all clothes, hang drying will help preserve the fabric for longer.
Gaiters:
We recommend machine washing your gaiter on a regular cycle. They can be machine dried but as with all clothes hang drying will help keep the fabric nicer for longer.
Straw hats:
The straw hats can be hand cleaned by wiping down with a damp cloth, and should never be submerged in water. Be cautious with pressure to the hat structure as they are straw and if bent too much can cause cracking.
Apparel:
Shirts, Hoodies, Beanies, and Snapbacks can be washed according to manufacturer's directions on tags.
Shipping Costs
USA:
Alaska, Hawaii, Puerto Rico, military addresses, & PO boxes:
International:
Orders from outside the United States typically take 1 - 4 week(s) delivery.
Shipping times are not certain due to the many variables involved in international shipping. Delivery times are not guaranteed and we cannot be responsible for delays in shipping.
Note:
We cannot know each country's import duties and customs rules. Duties and value-added taxes may be required and are the sole responsibility of the customer. The amount paid for shipping is the actual cost of the shipping alone - it does not include customs duties.
Shipping Policy
Orders are processed every Monday - Friday.
Orders placed before 12pm are typically processed the same day.
Orders placed after 12pm will be processed the following business day. Orders placed after 12pm Friday-Sunday will be processed the following Monday ( Orders are not process on weekends or holidays).
NOTE: *Orders with a pre-order item will not be filled until all items are available. Pre-orders are filled as soon as they become available.
Orders from outside the United States typically take 1 - 4 week(s) delivery.
Shipping times are not certain due to the many variables involved in international shipping. Delivery times are not guaranteed and we cannot be responsible for delays in shipping.
Note: We cannot know each country's import duties and customs rules. Duties and value-added taxes may be required and are the sole responsibility of the customer. The amount paid for shipping is the actual cost of the shipping alone - it does not include customs duties.
Incorrect or incomplete address on shipping
If your package is returned to us due to an incorrect or incomplete address, you must pay all shipping cost to re-ship your order to a corrected address. We are not responsible for the loss of your order if the address provided at checkout is incomplete or incorrect.
Where are the Farmers Defense products shipped from?
All Farmers Defense products products are shipped from our warehouse in Watsonville, California.
How do I know if my order has been shipped?
Once your order has been shipped you will receive an email confirmation that contains your tracking number as well as a link to track your package
My package arrived damaged what can I do?
We are very sorry to hear your package arrived damaged. Please email us at help@farmersdefense.com with all the information and we will help you get a replacement.
My order arrived but items are missing or the wrong items were sent?
If your order arrives with missing or incorrect items (and you were not notified ahead of time) please email us at help@farmersdefense.com and we will help get you any missing items from your order
I sent the package to the wrong address, what do I do now?
We understand that mistakes happen, and we want to do whatever we can to get your package to you but we are only able to ship to the provided address and can not be responsible for incomplete or invalid address entries.
Please notify us ASAP at help@farmersdefense.com and if we can we intercept the package before is has been shipped we will update the address to the correct location.
What if the packages shows as already shipped what can I do now?
If the item is still in transit you can contact the carrier and request a package interception. (Note the carrier may charge a fee for this service which will be your responsibility) They should be able to reroute your package to the correct address.
Package shows as attempted delivery but is being returned to the sender? Can you reship this to me?
If you have made an error in entering your address, we are happy to resend the package but we will need to send you an invoice to cover the complete cost of re-shipping your order once it has been returned-to-sender. If this is not your preference, the other option would be to refund your order, minus our original cost of shipping.
The package shows as successfully delivered to the incorrect address. What can I do now?
We can not be responsible for the loss of your order if the address provided at checkout is incomplete or incorrect. We assume no legal responsibility if we successfully deliver the package to the address we were provided.
Returns and Exchanges
Our Returns Policy is super simple. All purchases have a 60-day return or exchange period. We stand by our products and go hard for our farmers, so if there’s anything you don’t like, we will gladly exchange it or get you your money back (some exceptions apply).
Return Options:
Exchange - FREE
Something not quite right, and you want to swap it for a size up or down? Changed your mind and now want that other design you were on the fence about? No worries! You’ll receive a prepaid return label, and the replacement item will be sent as soon as we have received your return item.
Store Credit - FREE
Didn’t get what you wanted, but also not ready to pull the trigger on a replacement yet? That's OK! If you know you’ll buy something soon; we can provide a prepaid return label to send your items back. Once we receive your return, you’ll be issued Store Credit for the value of your return.
Refund - $$
You pay the cost of the return shipping label and your refund will be processed to your original payment method once your return is delivered to our warehouse. The cost of the label will be deducted from your refund total. *Note: We do NOT refund original shipping charges*
We process returns like pros, but we’re not superheroes. Please allow 7 business days from the day we receive your return for a refund/exchange to be processed. If you find yourself waiting a little too long (over 7 business days from when your return/exchange shows as delivered) and you have not received your replacement item or your account has not been refunded, please email us at help@farmersdefense.com
Start Exchange or Return
Returns and Exchange related questions
I need to exchange an item, but it has been more than 60 days and my order is showing up as ineligible for return, what do I do?
Our Online Returns Portal strictly enforces our 60-day returns period. But we understand there may be a very reasonable explanation why you missed our 60-day return window. Reach out to our team at help@farmersdefense.com with your order number and reason for the return. We are well-known for our fantastic support, so we’ll do our best to find a solution for you.
Is the replacement item reserved for me if I submit an exchange?
Unfortunately, the replacement item is not reserved when you submit an exchange. This is why it's super important that you send your return back to us as soon as possible.
If the stock is no longer available, you will be notified by email, please reply to that email, and we will help get you a replacement or a refund.
Yes, whatever your reason may be, we want you to be happy with your purchase. That's our Satisfaction Guarantee. Even if that means you had to get your hands a little dirty in the garden to test them out first.
My item arrived damaged or defective, who can help me get a replacement?
We try to ensure all of our products meet our quality standard before being shipped to our customers, but we’re a small team, and sometimes things slip through the cracks.
If you believe there is an issue or defect with your product, please email our customer service team at help@farmersdefense.com and we can help you process a return or replacement.
I bought Farmers Defense gear from my local garden/hydro store, can I exchange it online?
At this time, our Online Return Portal does not allow returns without an order number associated. But we won’t let that stop us!
Our Satisfaction Guarantee applies to all our customers. Please email our customer service team at help@farmersdefense.com, and we can help get you a replacement item in a hurry.
I do not live in the USA and I am attempting an exchange but it only offers a refund, why is that?
We hope to one day offer free exchanges to our international customers; however, the cost to facilitate the deal is too much for our small business.
If you still need more help, please email us at help@farmersdefense.com, and we can answer any questions or concerns.
What are the exceptions that apply to returns or exchanges?
We do not offer refunds or exchanges for any items listed as clearance or last chance.
We cannot offer free exchanges for international orders at this time. We currently can do Returns which will be subject to the cost of return shipping, but we will not be able to provide a return label. You will need to purchase one from your local carrier.
We apologize and are working our best to make the international order more seamless. Please bear with us as we grow.
If you have received a defective item or have questions or concerns, please email us at help@farmersdefense.com.
I received a Free Gift with a qualifying purchase, I want to return the "qualifying" items, do I get to keep the gift?
Unfortunately not.
The Free gift with purchase Items must be sent back with your order if your return request is for a refund which now no longer qualifies for the free gift.
If you wish to keep the Free Gift and it is not returned, the product value will be deducted from the overall refund due.
If you are requesting an exchange there is no need to send back the Free Gift.
General Questions
Do the sleeves work for berry thorns, rose thorns, poison oak, or ivy?
This was not our intended purpose but we have many customers using our sleeves for this purpose, and they say it works great. We do stand by our products so if you decide to try them and are unhappy for any reason please let us know and we can refund or replace them for you.
Do the sleeves come in pairs?
Yes the protective sleeves are each sold as a set of 2 sleeves, one for each arm.
Where are our products shipped from?
Our products all ship from our warehouse in Watsonville, California.
Where are they manufactured?
We manufacture most of our products from our trusted partners in China and are proud to announce we are now working with REPREVE® fabric for all of our sleeves.
REPREVE® transforms waste into quality materials. Manufactured by Unifi, a global textile solutions provider, REPREVE is the only eco-performance fibre with FiberPrint® and U TRUST® verification technologies and is a company that pushes the boundaries of transparent sustainability to make the world a better place to live.
Do you offer custom orders?
Yes, we currently are able to offer custom orders for Sleeves and Gaiters with a minimum order of 25 pairs.
If interested please email us at sales@farmersdefense.com for more details.
Do you sell wholesale or offer bulk discounts?
Last chance items
CLEARANCE or LAST CHANCE offers are not eligible for our Return or exchange policy.
We believe in holding our products to the utmost quality and want to bring a satisfying experience with every purchase. Still, there are a few exceptions with that and we are not able to offer refunds or exchanges for any items listed as CLEARANCE or LAST CHANCE.
Looking to make an exchange or return?
We've got you covered! Just make sure to have your order number and shipping zip code or email ready.
You can find your order number in your Order Confirmation email or packing slip.
Ok lets get started!
Start Exchange or Return
