FAQ
- Sleeves - Please see our Size guide for exact measurements but we do recommend the same size as whatever shirt you wear. If you wear a medium shirt we suggest getting the S/M. If you are in between sizes( sometimes wear a M sometimes a Large) then we would suggest the smaller size. It's better to be a little snug than to lose.
- Straw Hats - Please see our size guide. Because the hats are handmade there is a little size variance between each hat but they each have an elastic band sewn around the head opening to make up for this variance and allow them to fit sung on most heads
- Aprons - Have hip measurements of S/M - 36.5" - 44 and L/XL - 42" - 50"
- Masks and Gaiters are ones size fits most.
- Sleeves- We recommend machine washing them with a strong detergent on a regular cycle low to medium heat. (Preferably with other work clothes and not any delicate items) Make sure the Detergent is strong or the resins wont come off. They can be tumble dried on low heat but as with all clothes hang drying will help keep the fabric nice longer. Also consider using a dryer sheet with fabric softener to help longevity
- Masks- We recommend to start by Removing the filters. Then hand or machine wash on a delicate cycle. Please only air dry do not machine dry as the strap and valves can become damaged. ** If the mask has valves you can remove those by( popping open and sliding out)Maybe a link to the video you made?? prior to washing and hand wash the rubber ring inside as this may get buildup over time. Let them air dry and reattach the valves once fully dry by clipping back into place.
- Aprons - We recommend machine washing them with a strong detergent on a regular cycle. (Preferably with other work clothes and not any delicate items) Make sure the Detergent is strong or the resins wont come off. They can be machine dried but as with all clothes hang drying will help keep the fabric nice longer.
- Gaiters -We recommend machine washing them with a strong detergent on a regular cycle. (Preferably with other work clothes and not any delicate items) Make sure the Detergent is strong or the resins wont come off. They can be machine dried but as with all clothes hang drying will help keep the fabric nice longer.
- Straw hats - Only can be hand cleaned by wiping down and should never be submerged in water. Be cautious with pressure to the hat structure as they are straw and if bent too much can cause cracking
- Apparel - ( Shirts, Hoodies, Beanies, Snapbacks) Please wash according to manufacturer's directions on tags.
- We ship all of our products from the USA.
- Shipping speeds are NOT a Guarantee and DO NOT include the processing period required to fill your order. **All orders are processed Monday through Friday. Most orders will be processed within 24-48 hours but please allow up to 7 days from the date your order is placed (If processing is going to be longer than 7 days you will be notified)
- We will do our best to get you your packages ASAP. However there may be delays due to incorrect address or customs clearance)
- We DO NOT ship on weekends or holidays
MISSING PACKAGE
- Once the item has shipped and is in the postal service possession any delays or lost packages will need to be resolved with the carrier directly. If an item shows as delivered we can not issue any refunds we will do our best to track down the items or get you replacements.
- If the package arrives damaged. please contact us at help@farmersdefense.com with all information and we will help you get the items replaced
- If your order arrives with missing items (and you have not been notified some items will arrive separately) please email us at help@farmersdefense.com and we will make sure to send out the missing items
- If your order arrives with the incorrect items please email us at help@farmersdefense.com and we will make sure to send out the missing items
- If you have entered the incorrect address please contact us as soon as possible and we will try our best to edit the order before the item is shipped. If the item has already shipped we may need to wait for the package to be returned back to us to resend out the order.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return or refund, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at sales@farmersarmour.com and we’ll send instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
We do stand by our products so if you have ANY questions or concerns you can always contact us at sales@farmersarmour.com.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like any item listed as Final Sale or custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.
Size Exchanges
We do not offer size exchange only refunds. You can return an item for a full refund and then place a new order for the correct item or size. To receive a refund items must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Please check our size guide or contact us with any questions before making a purchase as you will be responsible for any return shipping and we can not guarantee the same pricing.
Refunds
We will notify you once we’ve received your return. Once returned you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Q: sleeves work for berry thorns, rose thorns and poison oak, or ivy?
A: This was not our intended purpose but we have many customers using this purpose that say it works great. We do stand by our products so if you decide to try them and are unhappy for any reason please let us know and we can refund or replace them for you. Please let me know if you have any questions.
Q: Do the Sleeves come in pairs?
A: Yes they come as a set of 2 Sleeves one for each arm
Q: Do You offer Custom orders?
A: Yes we currently are able to offer custom Sleeves and Gaiters if interested please email us at sales@farmersarmour.com for more details
Q: Do you sell Wholesale or in Bulk?
A: Yes we offer wholesale accounts to RESELLERS with a valid reseller's permit. You can sign up HERE.
Or if you are a Farm account looking to order in bulk we do have our Farm partner program for those purchasing in bulk. You can sign up for that HERE.
Q: Where are your products made?
A: Our products are made with our trusted partners overseas. We have taken the time to vet our manufacturing partners thoroughly in order to ensure our products are of the highest quality and ethically sourced.