Exchanges & Returns

60 days to decide. Free exchanges, always. And if something we made is defective, we'll fix it for life.

Start a Return or Exchange
Free exchangesSize, color, or style — no fee
60-day returnsFrom your delivery date
Lifetime guaranteeWe made it wrong, we fix it
Protected CheckoutReturn shipping always free
60-Day Guarantee

Our Return & Exchange Policy

We stand by everything we make. If there's anything you don't love about your order within 60 days of delivery, we'll exchange it or get your money back — no hassle, no hoops. That's a promise.

For USA orders only

* Final sale and clearance items are not eligible for return or exchange.

Exchange Options

Exchange

FREE

Something not right? Swap for a different size or design. You'll receive a prepaid return label and your replacement ships as soon as we receive your return.

Store Credit

FREE

Not ready to pick a replacement yet? No problem. We'll provide a prepaid return label. Once we receive your return, you'll be issued store credit for the full value.

Refund

$5.99 label fee

We provide a prepaid return label — a flat $5.99 fee is deducted from your refund total. No out-of-pocket cost upfront.

Return Shipping Options

✓ With Protected Checkout

$0.00

Return label completely free

Selected Protected Checkout at checkout? Your return label is completely free — nothing deducted from your refund. Fast, worry-free returns every time.

Refund processed within 7 business days of receipt. Original shipping charges not refunded.

Without Checkout Protection

$5.99

Deducted from your refund

We send you a prepaid return label — nothing charged upfront. The $5.99 fee is deducted from your refund after we receive your item.

Refund processed within 7 business days of receipt. Original shipping charges not refunded.

We process returns quickly — please allow 7 business days from the day we receive your return. Waited longer? Email us at [email protected].

Lifetime Guarantee

If your gear fails due to a manufacturing defect — stitching, hardware, or material breakdown — we'll replace it. No time limit. See our Lifetime Guarantee page to learn more or submit a claim →

How It Works

1
Start your return or exchange

Visit the returns portal with your order number and zip code. Takes about 2 minutes.

2
Ship it back

Use the prepaid label we provide. Drop off at any UPS or USPS location.

3
Done

Refund or exchange processed within 7 business days of us receiving your return.

FAQs

My order is showing as ineligible — it's been over 60 days. What do I do?
Email us at [email protected] with your order number. We review on a case-by-case basis and always want to make it right.
My item has been used or washed. Can I still return it?
Yes. We have a satisfaction guarantee — if you tried it and it's not working for you, reach out and we'll take care of it within 60 days of delivery.
My item arrived damaged or has a defect. What do I do?
Shipping damage (damaged box, missing item, carrier issue): visit the returns portal and select "Start a Shipping Claim."

Manufacturing defect (stitching failure, broken hardware, material breakdown): covered under our Lifetime Guarantee. Submit a claim →
I bought at a local store. Can I exchange it online?
Items purchased through a third-party retailer need to be returned or exchanged through that store. Email us if you need help tracking them down.
I'm an international customer and only see a refund option. Why?
International exchanges aren't supported in the portal yet. Email us at [email protected] and we'll work out a solution directly.
Start a Return or Exchange Contact Us