Exchanges & Returns
We've got you covered! Just make sure to have your order number and shipping zip code ready. You can find your order number in your Order Confirmation email or packing slip.
Get StartedOur Return & Exchange Policy
Our policy is super simple. All purchases have a 60-day return or exchange period. We stand by our products and go hard for our farmers — if there's anything you don't like, we will gladly exchange it or get you your money back. (Some exceptions apply.)
For USA orders only
Return Options
We process returns like pros, but please allow 7 business days from the day we receive your return for a refund or exchange to be processed. If you've been waiting over 7 business days after your return shows as delivered and haven't received confirmation, email us at [email protected].
FAQs
My order is showing as ineligible — it's been over 60 days. What do I do?
Our Online Returns Portal strictly enforces our 60-day return period. But we understand there may be a very reasonable explanation why you missed the window. Reach out to our team at [email protected] with your order number and reason for the return. We're well-known for our fantastic support and will do our best to find a solution.
Is the replacement item reserved for me when I submit an exchange?
It's not reserved — this is why it's important to send your return back to us as soon as possible. As soon as we see your return is in transit, we begin processing your exchange. If the stock is no longer available, you will be notified by email — simply reply and we will help get you a replacement or a refund.
My item has been used or washed. Can I still return it?
Yes! Whatever your reason may be, we want you to be happy with your purchase — that's our Satisfaction Guarantee. Even if that means you had to get your hands a little dirty in the garden to test them out first.
My item arrived damaged or defective. How do I get a replacement?
We do our best to ensure every product meets our quality standards, but sometimes things slip through the cracks. If your item is defective, damaged, or your package was lost, submit a claim through our Returns Portal. Through the portal you can:
- File a shipping claim for lost or damaged packages
- Request a return or exchange
- Select the reason for your return (including defective items)
If you need further assistance, our team is always here to help at [email protected].
I bought your product at a local store. Can I exchange it online?
Our Online Return Portal requires an order number. But our Satisfaction Guarantee applies to all customers! Email our customer service team at [email protected] and we can help get you a replacement item or store credit.
* We cannot issue refunds for orders placed offline.
I'm an international customer and the portal only offers a refund, not an exchange. Why?
Due to logistics, we're currently unable to offer free exchanges on international orders — all international purchases are considered final sale. If you have questions or need support, reach out to us at [email protected]. We're always happy to help however we can.
What are the exceptions to the return policy?
There are a few exceptions to our standard policy:
- Clearance / Last Chance items: We do not offer refunds or exchanges on any items listed as clearance or last chance.
- International orders: We cannot offer free exchanges for international orders. Returns are accepted but you will need to purchase a return label from your local carrier — we cannot provide one. If you received a defective item, email us at [email protected].
I received a Free Gift with my order. If I return the qualifying items, do I keep the gift?
- Refund request: The free gift must be returned with your order if your return no longer qualifies for it. If the gift is not returned, its product value will be deducted from your refund.
- Exchange request: There is no need to send back the free gift.